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New to the Support Center? Read here!

Elena Damiani
  • Updated

Welcome to the Support Center for 3CAD!

The Support Center is an extensive online library that is available 24/7, 365 days per year, filled with  useful articles covering multiple aspects of 3CAD with helpful guides, tips, tricks, and troubleshooting.

Users can access the 3CAD Support Center through an internet browser by entering the URL https://3cad.support.cyncly.com/hc/
It is suggested that you save this web address as a favorite on your browser.

 

Structure

In the Support Center, documentation is provided in the form of focused articles to allow readers to easily find the content they are looking for. Articles are organized in categories (such as Getting Started, Settings, Design, etc.).

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Each category is organized in sections.

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Search method

Articles can be alternatively searched for by:

  1. Browsing them among categories and sections.

     
  2. (Preferred option) Searching specific topics on the search bar in the Support Center homepage. Best-matching results are listed under the search bar in real-time while typing content, and by pressing Enter on the keyboard, the full list of results is displayed.

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Article layout

Articles are pieces of documentation focusing on specific topics and they present a common layout.
On the left-hand side of the article, you find a list of the articles existing in the same section, they can be reached by clicking on their title in the list. Related articles are listed at the bottom of each article, and at the top left of each article's page, you can see which category and section the article is in. 

 

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At the end of each article, users can also provide quick feedback by upvoting and downvoting articles.

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Language

To switch language of the Support Center, scroll down to the bottom of any page and click on the language on the right-hand side of the window. The other available languages will be displayed, and it will be possible to select them.

 

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Accessibility

Part of the contents in the Support Center are freely accessible without logging in, while part is reserved and requires users to log in to be viewed.

Logged-in users can follow specific sections and articles, allowing them to be updated. To follow an article or a section, click the Follow button on the right-hand side of the related page.

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Access methods differentiate among internals (Cyncly accounts), Academy students, and customers.

 

INTERNAL ACCESS INSTRUCTIONS

  1. Access the portal https://3cad.support.cyncly.com/hc/
     
  2. Click Sign-in at the top right of the window.
     
  3. In the box that appears, click Switch to agent sign-in. You are now redirected to the Support Center's homepage, and your user's name is visible on the top right corner of the window.

    Note: If you cannot log in, please contact the documentation team at documentationteam@compusoftgroup.com or visit our contact page.

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ACADEMY STUDENTS ACCESS INSTRUCTIONS

  1. Access the portal https://3cad.support.cyncly.com/hc/
     
  2. Click Sign-in at the top right of the window.
     
  3. In the box that appears, insert the credentials provided.
    Note: The sign up process will be carried out during a dedicated Academy lecture.
     
  4. Click the Sign in button. You are now redirected to the Support Center's homepage, and your user's name is visible on the top right corner of the window.

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CUSTOMER AND EXTERNAL ACCESS INSTRUCTIONS

Contact your 3CAD client manager for access instructions.

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