New to the Support Center? Read here!

In the Support Center, documentation is provided in the form of focused articles to allow readers to easily find the content they are looking for. Articles are organized in categories (such as Getting Started, Settings, Design, etc.).

Each category is organized in sections.

Contents can be alternatively searched for by:

1. (Preferred option) Consulting 3CAD Bot, the native AI-powered assistant designed to speed up your documentation search.
   
   
    

2. Searching for specific topics on the search bar. Our Support Center supports an instant search and a full Help Center search. Instant search matches partial words in article titles as you type. Full search is broader and looks at titles, body text, and labels, thanks to a generative search and semantic search system that understands natural language queries. Full search is activated by pressing Enter on the keyboard after typing.
   
   
    

   Note: Short queries that include special characters may not be matched consistently in full search; therefore, it is suggested to use longer search terms.

    

   Example: 

   Recommended search term: #IF command

   Not recommended search term: #IF

   
   Whenever possible AI-driven Quick Answers are displayed at the top of the page, providing a concise summary to the topic along with the option to ask follow-up question. 
   
   
    

3. Browsing them among categories and sections.

Articles are pieces of documentation focusing on specific topics and they present a common layout.
On the left-hand side of the article, you find a list of the articles existing in the same section, they can be reached by clicking on their title in the list. Related articles are listed at the bottom of each article, and at the top left of each article's page, you can see which category and section the article is in. 

 

At the end of each article, users can also provide quick feedback by upvoting and downvoting articles.

To switch language of the Support Center, scroll down to the bottom of any page and click on the language on the right-hand side of the window. The other available languages will be displayed, and it will be possible to select them.

 

Part of the contents in the Support Center are freely accessible without logging in, while part is reserved and requires users to log in to be viewed.

Logged-in users can follow specific sections and articles, allowing them to be updated. To follow an article or a section, click the Follow button on the right-hand side of the related page.

Access methods differentiate among internals (Cyncly accounts), Academy students, and customers.

INTERNAL REGISTRATION AND ACCESS INSTRUCTIONS

1. Access the portal https://3cad.support.cyncly.com/hc/
    
2. Click Sign-in at the top right of the window.
    
3. In the box that appears, click on Sign up.
   
   
    
4. In the form that appears, fill in your name and Your CYNCLY Email then click Sign up.
   
   
    
5. Check your Cyncly inbox, open the email you received from 3cad.support@compusoftgroup.com,  and follow the instructions provided to create a new password.
    
6. Log in to the portal by entering your Cyncly Email address and the created Password, then click Sign in. You are now redirected to the 3CAD Support Center homepage and can now access all 3CAD documentation.
   
   
   
   Note: If you cannot log in, please contact the documentation team at documentationteam@compusoftgroup.com or visit our contact page.

ACADEMY STUDENTS ACCESS INSTRUCTIONS

1. Access the portal https://3cad.support.cyncly.com/hc/
    
2. Click Sign-in at the top right of the window.
    
3. In the box that appears, insert the credentials provided.
   Note: The sign up process will be carried out during a dedicated Academy lecture.
    
4. Click the Sign in button. You are now redirected to the Support Center's homepage, and your user's name is visible on the top right corner of the window.
   
   

CUSTOMER AND EXTERNAL ACCESS INSTRUCTIONS

Contact your 3CAD client manager for access instructions.